Refund and Returns Policy

Effective Date: 18-12-2025

At olaxmart.shop, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our Refund & Returns Policy below.

1. Returns Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect
  • The item is unused, unworn, and in its original packaging
  • The return request is made within 7days of receiving the product

Certain items are non-returnable, including:

  • Perishable goods
  • Personalized or custom-made items
  • Digital products or downloadable items
  • Items marked as Final Sale

2. Return Process

To initiate a return:

  1. Contact us at deba1783a@gmail.com with your order number and reason for return
  2. Our support team will provide return instructions
  3. Ship the item back using the provided instructions

Returns sent without prior approval may not be accepted.

3. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping fees are non-refundable
  • We recommend using a trackable shipping service

4. Refunds

Once we receive and inspect your returned item:

  • We will notify you of approval or rejection
  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

Please note that bank or payment provider processing times may vary.

5. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us at deba1783a@gmail.com with your order details.

6. Cancellations

  • Orders can be canceled within 12 hours of placement
  • Once an order has been shipped, it cannot be canceled

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank or payment provider
  • Contact your payment provider
  • If the issue persists, contact us at deba1783a@gmail.com

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 24 hours of delivery
  • Provide photos or videos as evidence
  • We will arrange a replacement or refund at no additional cost

9. Contact Us

If you have questions about this Refund & Returns Policy, contact us:

Email: deba1783a@gmail.com
Website: https://olaxmart.shop

Scroll to Top